Current SmartFix Network Status: ACTIVE

KNOWN ISSUES: 

Intermittent Connection Issues from 26.03.24

This is now been resolved and the neatwork is fully operational.

General GNSS Notification

Please be aware that at certain times of the day  New Zealand is experiencing much lower than normal numbers of usable Glonass satellites. Due to these low numbers and their orbit location GNSS users may experience some unusual behaviour when using Glonass depending on the constellation and your location.

If you experience any issues with using Glonass then you can disable it, however that will mean lower numbers of satellites which may affect availability.  You may also consider enabling Beidou or Gallileo satellite systems on your Leica hardware (requires licensing). 

Talk to your Global Survey sales or technical support specialist if you require any further information.

KNOWN OUTAGES: 

16.07.2024

Please be advised that we are aware that users may be experiencing connection issues.

Our team is currently investigating and will communicate more updates as they become available.

PLANNED OUTAGES: 

There are currently no planned outages

REAL-TIME REFERENCE STATION STATUS CHECK:

Log in to SmartFix to check the status of specific reference stations in realtime: http://www.smartfix.co.nz/sbc

Contact Technical Support

We have a dedicated support team for SmartFix users. If you need immediate assistance please call:

0800 453 422

If you have a technical question please email:

support@globalsurvey.co.nz

SmartFix News

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We send out regular status updates for SmartFix users by both text and email. Make sure you're informed about planned outages and technical issues by signing up for SmartFix Alerts.