--- title: Frequently Asked Questions --- ![hexagon\_leica\_cobrand\_logo\_rgb](https://info.globalsurvey.co.nz/hs-fs/hubfs/hexagon_leica_cobrand_logo_rgb.png?width=300&height=85&name=hexagon_leica_cobrand_logo_rgb.png)   [![Global Survey](https://info.globalsurvey.co.nz/hubfs/GlobalSurvey_November2018/images/logo.png)](https://globalsurvey.co.nz/) - [Home](https://globalsurvey.co.nz/) - Products - [engcon Tiltrotators](https://globalsurvey.co.nz/product-category/solutions/civil-construction/engcon-tiltrotators/) - [Machine Control](https://globalsurvey.co.nz/product-category/tools/machine-control/) - [Excavator & Dredging Guidance](https://globalsurvey.co.nz/product-category/solutions/machine/excavator-dredging/) - [Dozers & Scrapers](https://globalsurvey.co.nz/product-category/solutions/civil-construction/machine-control/dozers-scrapers/) - [Grader Control](https://globalsurvey.co.nz/product-category/solutions/civil-construction/machine-control/grader-control/) - [Skid Steer & Box Blade](https://globalsurvey.co.nz/product-category/solutions/civil-construction/machine-control/skid-steer-box-blade/) - 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[Utility Detection](https://info.globalsurvey.co.nz/utility-detection) - [Monitoring](https://info.globalsurvey.co.nz/monitoring) - [SmartFix](https://info.globalsurvey.co.nz/smartfix) - Hire - [Leica Surveying Hire](https://info.globalsurvey.co.nz/leica-surveying-equipment-hire) - [Leica Machine Control Hire](https://info.globalsurvey.co.nz/leica-machine-control-hire) - [Leica Construction Hire](https://info.globalsurvey.co.nz/leica-construction-hire-equipment) - [Detection Hire](https://info.globalsurvey.co.nz/detection-hire-equipment) - [Reality Capture Hire](https://info.globalsurvey.co.nz/reality-capture-hire) - Training - [Detection Training Courses](https://info.globalsurvey.co.nz/detection-training-courses) - [Survey Training Courses](https://info.globalsurvey.co.nz/training-academy-surveying-courses) - [Reality Capture Training Courses](https://info.globalsurvey.co.nz/reality-capture-training-courses) - [Service/Repair](https://globalsurvey.co.nz/service-centres/) - [Knowledgebase](https://knowledgebase.globalsurvey.co.nz/) - [News](https://globalsurvey.co.nz/global-survey-news/) - [Customers Stories](https://globalsurvey.co.nz/tag/customer-stories/) - Software Updates: - [Leica Captivate](https://info.globalsurvey.co.nz/leica-captivate-updates) - [Leica iCON MC1](https://info.globalsurvey.co.nz/leica-icon-mc1-updates) - [Leica iCON Site](https://info.globalsurvey.co.nz/leica-icon-site-updates) - [Leica Cyclone 3DR](https://info.globalsurvey.co.nz/leica-cyclone-3dr-updates) - [Leica Cyclone REGISTER 360](https://info.globalsurvey.co.nz/leica-cyclone-register-360-updates) - [Contact](https://globalsurvey.co.nz/contact/) - [Meet The Team](https://globalsurvey.co.nz/meet-the-team/) - [Showrooms](https://globalsurvey.co.nz/leica-showroom/) - [Service Centres](https://globalsurvey.co.nz/service-centres/) - [About](https://globalsurvey.co.nz/about/) ![](https://info.globalsurvey.co.nz/hubfs/GlobalSurvey_November2018/images/search.png) Call for Expert Advice [0800 453 422](tel:0800453422) Official NZ Leica Geosystems Dealer Free Shipping For Online Orders Over $50 # Frequently Asked Questions --- ## **How quickly will I get my order?** Typically, within 1 – 3 working days from receipt of payment – (allow an extra day for Rural Delivery). Products are delivered by courier and a signature is required on delivery. If you need it faster, let us know and we’ll do our best to make it happen. ## **How much is shipping?** The cost of shipping is FREE for orders over $50. We dispatch orders from either Auckland or Christchurch. ## **How will you use my personal data?** We are committed to keeping customer details secure. We use this information to identify your orders, provide you with our newsletter/special offers and to personalise your shopping experience with Global Survey. For more information see the [Global Survey Privacy Policy](https://globalsurvey.co.nz/privacy-policy/). ## **What payment methods are available?** Order and pay online securely with Visa or Mastercard. If you prefer to pay by direct credit, please contact us. Orders are dispatched the same day payment is received. ## **Do you hire equipment?** Yes, we hire just about everything we sell. See our Hire page for more details and pricing. ## **Do your online prices include GST?** All prices displayed on this website are exclusive of GST, which will be added to the purchase price at the checkout. A GST invoice will be issued for all purchases. All prices quoted on this site are in New Zealand dollars. ## **What software will I need?** Many of our products, require no software to be operated. Leica Total Stations & GNSS systems are supplied complete with user-friendly onboard software, and we offer **FREE** training for you and your team so you can get the most out of the equipment’s functions. ## **Can I open an account?** Yes, we offer account facilities to credit approved companies, please contact us for more info. ## **What is a shock watch?** A shock watch is a small glass vial attached to the casing of the instrument. The vial changes to red upon serious impact, indicating that the instrument should be checked and re-calibrated before further use. All products are supplied with the correct batteries. ## **Do your products arrive ready to use?** Yes, prior to dispatch, all laser instruments undergo a calibration test for accuracy and a dated calibration sticker is placed on the unit. All products are supplied with the correct batteries. ## **Where can I get service and support in NZ?** We have Service Centres in Auckland and Christchurch that offer servicing, calibration, and repair of Leica technology. ## **What warranty applies?** Leica products are covered by return-to-base warranties of varying lengths. ![Global Survey](https://info.globalsurvey.co.nz/hs-fs/hubfs/GlobalSurvey_November2018/images/logo_footer.png?width=241&height=56&name=logo_footer.png) #### QUICK LINKS - - [SmartFix Alerts](https://info.globalsurvey.co.nz/smartfix-reference-station-network) - [Service Centre Bookings](https://globalsurvey.co.nz/service-centres/) - [Contact](https://globalsurvey.co.nz/contact/) - [Terms & Conditions](https://globalsurvey.co.nz/terms-conditions/) - [Warranty](https://globalsurvey.co.nz/warranty/) - [FAQ](https://info.globalsurvey.co.nz/faq) #### Connect with us: Industry news and product specials straight to your inbox. 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